Hedge not working - Page 2 - Bf Bot Manager

Re: Hedge not working#23659

By BfBotManager - Tue Jan 05, 2021 11:49 pm

- Tue Jan 05, 2021 11:49 pm #23659

Please open new support ticket and send us following data:
1. screenshots of all your settings at "Tools&Settings->General settings" form, all tabs
2. exported strategy
3. content of log file, you can open it by using "Tools&settings->Log" menu item

You can open new support ticket at following web page:
https://www.bfbotmanager.com/en/contact

Thank you.

Re: Hedge not working#23660

By HugoBoss0302 - Wed Jan 06, 2021 2:10 pm

- Wed Jan 06, 2021 2:10 pm #23660

I did open the ticket.. how long does it take to go over it? am i gonna get answer by mail?
Thx

Re: Hedge not working#23661

By BfBotManager - Wed Jan 06, 2021 2:16 pm

- Wed Jan 06, 2021 2:16 pm #23661

We have not received any email or support ticket from you. Please try again, you will receive confirmation message if ticket is opened successfully.

Re: Hedge not working#23662

By HugoBoss0302 - Wed Jan 06, 2021 2:29 pm

- Wed Jan 06, 2021 2:29 pm #23662

i recieved that confirmation message it was succesfull.. i opened the ticket yesterday night.. but i try it again than..

Re: Hedge not working#23663

By HugoBoss0302 - Wed Jan 06, 2021 3:01 pm

- Wed Jan 06, 2021 3:01 pm #23663

i have the reply the ticked has been recieved.. I had the same message yesterday night.. thx

You do not have the required permissions to view the files attached to this post.

Re: Hedge not working#23664

By BfBotManager - Wed Jan 06, 2021 3:35 pm

- Wed Jan 06, 2021 3:35 pm #23664

HugoBoss0302 wrote: ↑Wed Jan 06, 2021 3:01 pm i have the reply the ticked has been recieved.. I had the same message yesterday night.. thx

It appears that one of attachments that you tried to upload is not allowed, so support request failed. We are investigating this. Please open support ticket without adding any attachments and after we reply you can reply to the mail and send us attachments. Sorry about this.

Re: Hedge not working#23665

By HugoBoss0302 - Wed Jan 06, 2021 3:53 pm

- Wed Jan 06, 2021 3:53 pm #23665

ticket opened

Re: Hedge not working#23666

By HugoBoss0302 - Wed Jan 06, 2021 8:44 pm

- Wed Jan 06, 2021 8:44 pm #23666

Hi there, still waiting for the mail where to send the log file and rest of the screenshoots to fix the problem..
Regards

Re: Hedge not working#23667

By BfBotManager - Wed Jan 06, 2021 8:59 pm

- Wed Jan 06, 2021 8:59 pm #23667

We have not received any support ticket from you, but we did email you to your forum registered email address. So please check your forum email address, check your spam/junk folder and then reply to our email and send us all requested files.

Re: Hedge not working#23668

By HugoBoss0302 - Wed Jan 06, 2021 9:41 pm

- Wed Jan 06, 2021 9:41 pm #23668

I did not get any mail.. checked all the folders but nothing.. can you please resend it on a different address.. the other email is:

Regards

Re: Hedge not working#23669

By BfBotManager - Wed Jan 06, 2021 10:48 pm

- Wed Jan 06, 2021 10:48 pm #23669

HugoBoss0302 wrote: ↑Wed Jan 06, 2021 9:41 pm I did not get any mail.. checked all the folders but nothing.. can you please resend it on a different address.. the other email is:
Regards

Yes, we emailed you to that address. We removed it from your comment now to protect your privacy.

Forum