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FAQs and other general questions are answered here
#10891
haha! I just checked the link and ... The page cannot be displayed because an internal server error has occurred. :lol:

With windows there is a few things you can do.

if you run from a command line
ipconfig /flushdns
nbtstat -RR
nbtstat -R
arp -d
This would flush your network caches. Betfair run hundreds possibly thousands :lol: or servers. The above would help if one or two were having service outages and you happened to be connected to that one and they have moved over. It would force your network to rediscover the server. In reality this should happen automatically but not always. Depends if your ISP is quick to rediscover the DNS or route changes to Betfairs servers.