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Lay Import Selections at BSP

Posted: Tue Jun 08, 2021 3:37 pm
by SMCG0O
I want to lay selections at BSP but for some reason the bot doesn't work. The selections are in the Manage Tips list and the correct Tipster is chosen. My backs of imports works fine at BSP but if I change the bet type to Lay then it doesn't work. It's probably something simple but I can't find it.

Re: Lay Import Selections at BSP

Posted: Tue Jun 08, 2021 4:06 pm
by BfBotManager
All Lay BSP bets are placed to liability and minimum liability is 10 GBP or 20 EUR. What is your set liability for BSP bets?

If you keep having problems then please open support ticket and send us log file, exported strategy and screenshots of Manage tips form.
https://www.bfbotmanager.com/en/contact

Re: Lay Import Selections at BSP

Posted: Wed Jun 09, 2021 7:16 pm
by SMCG0O
Bet size is £2, the error log says:

09/06/2021 19:12:06: BET PLACEMENT FAILED, Selection name: Hot Team, error: Failed to place bet, error BET_ACTION_ERROR
INVALID_BET_SIZE
09/06/2021 19:12:06: Failed to add bet to bets history, it is missing details. Status: FAILURE
09/06/2021 19:12:06: Bet placement error: Failed to place bet, error BET_ACTION_ERROR
INVALID_BET_SIZE
Failed to place bet: LAY 2@0.

Re: Lay Import Selections at BSP

Posted: Wed Jun 09, 2021 7:58 pm
by SMCG0O
And this is if I use £10 liability:

09/06/2021 19:57:00: BET PLACEMENT FAILED, Selection name: Summer Valley, error: Failed to place bet, error BET_ACTION_ERROR
INVALID_BET_SIZE
09/06/2021 19:57:00: Failed to add bet to bets history, it is missing details. Status: FAILURE
09/06/2021 19:57:00: Bet placement error: Failed to place bet, error BET_ACTION_ERROR
INVALID_BET_SIZE
Failed to place bet: LAY 1.28@0.

Re: Lay Import Selections at BSP

Posted: Wed Jun 09, 2021 11:38 pm
by BfBotManager
It is an issue with your strategy settings.

Please open support ticket and send us log file, exported strategy and screenshots of Manage tips form.
https://www.bfbotmanager.com/en/contact

Re: Lay Import Selections at BSP

Posted: Tue Jun 15, 2021 7:50 am
by SMCG0O
Morning, I raised a ticket for this, can you confirm that you got it?

Re: Lay Import Selections at BSP

Posted: Tue Jun 15, 2021 9:07 am
by BfBotManager
When you open support ticket then you will receive confirmation email immediately if ticket is opened successfully. Otherwise please try again to use contact form.

Re: Lay Import Selections at BSP

Posted: Tue Jun 15, 2021 3:46 pm
by SMCG0O
I've done it a couple of times but not had an email yet, it seemed to go through OK on the contact page.

Re: Lay Import Selections at BSP

Posted: Tue Jun 15, 2021 3:55 pm
by BfBotManager
Sorry, we have not received any email from you. Please fill all fields at contact page and then check screen for confirmation message.

If you keep having problems then please let us know which browser you are using (and its version).

Re: Lay Import Selections at BSP

Posted: Tue Jun 15, 2021 4:46 pm
by SMCG0O
I've tried it with Firefox and with Edge, both times I get the message "We received your message and we will reply as soon as possible. Thank you for contacting us!" but no email.

Re: Lay Import Selections at BSP

Posted: Tue Jun 15, 2021 5:34 pm
by BfBotManager
SMCG0O wrote: Tue Jun 15, 2021 4:46 pm I've tried it with Firefox and with Edge, both times I get the message "We received your message and we will reply as soon as possible. Thank you for contacting us!" but no email.
Thank you for this information!

We managed to reproduce this problem and we made a quick fix for this. It should be working now, so please try again and let us know at this forum once you complete this. Thank you!

Re: Lay Import Selections at BSP

Posted: Tue Jun 15, 2021 8:12 pm
by SMCG0O
It worked!

"Your request (1656) has been received and is being reviewed by our support staff."

Re: Lay Import Selections at BSP

Posted: Tue Jun 15, 2021 9:46 pm
by BfBotManager
We replied to your ticket few moments ago. Staking rules were set incorrectly, please check our email reply for details.

Re: Lay Import Selections at BSP

Posted: Wed Jun 16, 2021 8:06 pm
by SMCG0O
It works! Many thanks for your help