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my bot manager freezing

Posted: Thu Oct 01, 2020 6:15 am
by SuperEa
iv been running bot manager and every few days i notice its not been making nay bets I'm running it in simulation mode but its obviously freezing.
Is there an update you can post or is this just a simulation issue.
I'm running version 3.1.15.426.
i had tool settings monitoring 3000 markets is that the reason why its freezing when I look at reports its not moving.

Re: my bot manager freezing

Posted: Thu Oct 01, 2020 11:18 am
by BfBotManager
If you are able to move between screens and open Reports tab then bot is not freezing, it is just that it is not downloading any market prices as Reports tab is populated when market prices are downloaded and strategy is Started.

Please send us screenshots of:
1. MARKETS grid view
2. Tools&settings->Monitoring markets settings, both tabs
3. API Requests Report form, you can open it by clicking on same button at bottom right corner of main screen
4. log file, you can open it by using "Tools&settings->Log" menu item

You can open new support ticket to send us those files:
https://help.bfbotmanager.com/conversation/new