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Unable to run MB Bot Manager V3

Posted: Sun May 05, 2019 4:24 pm
by widgewilliams2
MB Bot Manager v3 is no longer loading for me. I double click the icon, the loading screen fades in and after a couple of second fades out.

I've tried uninstalling and reinstalling but the problem still occurs. Any suggestions?

(Sorry, this should be in different section)

Re: Unable to run MB Bot Manager V3

Posted: Mon May 06, 2019 5:44 pm
by BfBotManager
Hi there,

Latest V3 is using TLS 1.2 for all connections.

To use updated version you must have Microsoft .Net Framework 4.7 installed on your computer. If you are unsure if you have it then you can download it from Microsoft web site:
https://www.microsoft.com/en-us/downloa ... x?id=55170

Windows 2008, 7, 8 and 8.1:
If you are using Windows 2008, 7, 8 or 8.1 then please follow the steps indicated via https://manage.accuwebhosting.com/knowl ... ows-7.html to update your TLS version to 1.2 as earlier versions are no longer support following a release this morning.

TLS 1.2 isn't enabled by default in Windows 2008, 7.0, 8.0 and 8.1 and this is the likely cause of the issues you are experiencing with various software applications.

Kind regards,
Rade

Re: Unable to run MB Bot Manager V3

Posted: Mon May 06, 2019 10:01 pm
by widgewilliams2
Hi Rade, I'm running Windows 10 and Net Framework 4.7 is up to date. This problem has only just started and I had no problems running MB Bot Manager a few days ago and I've not made any changes to my system.

I've since uninstalled again, checked for Windows updates, driver updates, tuned up my system and cleaned my registry. I downloaded a new copy of the installer and reinstalled.

Problem still occurs. The loading screen appears for a few seconds before disappearing and nothing further happens.

Re: Unable to run MB Bot Manager V3

Posted: Tue May 07, 2019 12:33 am
by BfBotManager
Please contact us via our help center:
https://help.bfbotmanager.com/conversation/new

and send us log.txt file from following folder:
c:\Users\{WINDOWS ACCOUNT USERNAME}\AppData\Local\bfbotmanager.com\MB Bot Manager V3\

Re: Unable to run MB Bot Manager V3

Posted: Tue May 07, 2019 9:06 pm
by widgewilliams2
Contacted and Sent.

Thanks Rade.

Update: Problem now resolved.

Thanks again Rade, much appreciated.