Bf Bot Manager - Forum

Noticeably over the last few days I have been getting an error and the bot just 'hangs' without refreshing from betfair, any ideas as to what could be causing this, cheers again

Hi Aereol,

Please email us content of log file to check it for errors. In most cases it is just network connection issue that causes bot to lose session token e.g. this can happen if your computer goes to sleep mode, hibernate or stand by mode, or your wi-fi signal gets lost for longer period of time.

Regards,
Rade

Never happened previously as mines runs all day without issue,

Hi aereol,

Your screenshot is of API requests report and it shows more than 3,000 errors. You should email us content of log file like I asked, to check it for type of those errors.

Regards,
Rade

Ah found the log file, but switched the bot off as didn't want it running that way in case any errors would cost money.....how do I get the last weeks log file?

Hi Aereol,

Just email us content of log file, use our help center to open support ticket and send files
https://help.bfbotmanager.com/conversation/new

Regards,
Rade

any ideas yet guys?

Hi aereol,

We replied to your email and explained that log file is showing large number of network connection issues. There is a problem with your network connection, please check your email inbox/spam/junk folder for our reply.

Regards,
Rade