Page 1 of 1

Service status

Posted: Wed Jan 20, 2016 2:03 pm
by neiltown
HI

Have been unable to logon to betfair with V2

Receive an error page - Script error

"An error has occured in the script on this page
Line 28
Char 21
Error : object doesnt support property or method 'trim'
Code : 0
URL : https://identitysso.betfair.com/api/logon" onclick="window.open(this.href);return false;

I assume the API may be down

Can still place bets on site

any ideas

thanks

Re: Service status

Posted: Wed Jan 20, 2016 2:11 pm
by BfBotManager
Hi Neil,

You can click "Yes" at script error and then click "Restart" button and you will be logged in.

or you can uninstall V3 and download and install Beta version of V3 in which this error is fixed. Here is link to Beta version:
http://www.bfbotmanager.com/bfbotmanager3_beta.zip" onclick="window.open(this.href);return false;

We are looking to update V2 and V3 with fix for this. Error is caused by Betfair change to stop support for older versions of Internet Explorer, which by default is used to display login page.

Regards,
Rade

Re: Service status

Posted: Wed Jan 20, 2016 2:19 pm
by neiltown
Hi Rade

Thanks for you prompt reply .

The restart button works perfectly and login OK.

thanks again

cheers

Neil

Re: Service status

Posted: Wed Feb 03, 2016 10:51 am
by neiltown
HI Rade

Sorry . Seem to have a problem logging on to the BF Bot again.

This time unable to verify license . States check internet connection

Which must be OK as able to post.

If I click on link to purchase a licence it comes up with page unavailable. ( already have )

I can only assume their may be some maintainence on the BF site.

Forum OK , but maybe runs off another server ?

Betfair OK , Can still place bets on site

Cheers

Neil

Re: Service status

Posted: Wed Feb 03, 2016 11:25 am
by neiltown
I may have jumped the gun

looks like another post with same problem

Hopefully up and running for tonight ( I am in Aus )

Neil

Re: Service status

Posted: Wed Feb 03, 2016 11:32 am
by BfBotManager
neiltown wrote:HI Rade

Sorry . Seem to have a problem logging on to the BF Bot again.

This time unable to verify license . States check internet connection

Which must be OK as able to post.

If I click on link to purchase a licence it comes up with page unavailable. ( already have )

I can only assume their may be some maintainence on the BF site.

Forum OK , but maybe runs off another server ?

Betfair OK , Can still place bets on site

Cheers

Neil
Hi Neil,

Our hosting provider was doing essential maintenance on their servers last night and obviously they made some changes that caused our web site to stop working.

We contacted them and we hope to fix this is ASAP.

We are sorry for any problems this may have caused

Regards,
Rade

Re: Service status

Posted: Wed Feb 03, 2016 12:38 pm
by neiltown
Thanks Rade

Yes all running OK now

Have a good day

Cheers

Neil

Re: Service status

Posted: Tue Apr 19, 2016 11:21 am
by charlie
Hi Rade
unable to login to bot, comes up licence not valid.

Can login to betfair and place bets ok so was wondering if your site has a problem or is it something at my end.

Regards
Charlie

Re: Service status

Posted: Tue Apr 19, 2016 12:17 pm
by BfBotManager
Hi Charlie,

Please check your inbox, we replied to your email. Thank you.

Regards,
Rade

Re: Service status

Posted: Tue Apr 19, 2016 4:21 pm
by charlie
Thanks Rade
all ok now.