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Re: Hedge not working
Posted: Tue Jan 05, 2021 11:49 pm
by BfBotManager
Please open new support ticket and send us following data:
1. screenshots of all your settings at "Tools&Settings->General settings" form, all tabs
2. exported strategy
3. content of log file, you can open it by using "Tools&settings->Log" menu item
You can open new support ticket at following web page:
https://www.bfbotmanager.com/en/contact
Thank you.
Re: Hedge not working
Posted: Wed Jan 06, 2021 2:10 pm
by HugoBoss0302
I did open the ticket.. how long does it take to go over it? am i gonna get answer by mail?
Thx
Re: Hedge not working
Posted: Wed Jan 06, 2021 2:16 pm
by BfBotManager
We have not received any email or support ticket from you. Please try again, you will receive confirmation message if ticket is opened successfully.
Re: Hedge not working
Posted: Wed Jan 06, 2021 2:29 pm
by HugoBoss0302
i recieved that confirmation message it was succesfull.. i opened the ticket yesterday night.. but i try it again than..
Re: Hedge not working
Posted: Wed Jan 06, 2021 3:01 pm
by HugoBoss0302
i have the reply the ticked has been recieved.. I had the same message yesterday night.. thx
Re: Hedge not working
Posted: Wed Jan 06, 2021 3:35 pm
by BfBotManager
HugoBoss0302 wrote: ↑Wed Jan 06, 2021 3:01 pm
i have the reply the ticked has been recieved.. I had the same message yesterday night.. thx
It appears that one of attachments that you tried to upload is not allowed, so support request failed. We are investigating this. Please open support ticket without adding any attachments and after we reply you can reply to the mail and send us attachments. Sorry about this.
Re: Hedge not working
Posted: Wed Jan 06, 2021 3:53 pm
by HugoBoss0302
ticket opened
Re: Hedge not working
Posted: Wed Jan 06, 2021 8:44 pm
by HugoBoss0302
Hi there, still waiting for the mail where to send the log file and rest of the screenshoots to fix the problem..
Regards
Re: Hedge not working
Posted: Wed Jan 06, 2021 8:59 pm
by BfBotManager
We have not received any support ticket from you, but we did email you to your forum registered email address. So please check your forum email address, check your spam/junk folder and then reply to our email and send us all requested files.
Re: Hedge not working
Posted: Wed Jan 06, 2021 9:41 pm
by HugoBoss0302
I did not get any mail.. checked all the folders but nothing.. can you please resend it on a different address.. the other email is:
Regards
Re: Hedge not working
Posted: Wed Jan 06, 2021 10:48 pm
by BfBotManager
HugoBoss0302 wrote: ↑Wed Jan 06, 2021 9:41 pm
I did not get any mail.. checked all the folders but nothing.. can you please resend it on a different address.. the other email is:
Regards
Yes, we emailed you to that address. We removed it from your comment now to protect your privacy.