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FAQs and other general questions are answered here
#3873
When trying to login with your Betfair account you might get one of the following error messages. Here is explanation what to do in such cases:

No error - everything is ok and software gets started

Error: OK_MESSAGES - you will need to go to Betfair web site and login to your Betfair account and read messages from Betfair

Error: API_ERROR - your account probably is not activated for Free API use. If you deposit minimum amount of money to your Betfair account then this problem will be solved. From Betfair manual: "You cannot use this product unless your Betfair account is active. An active account is one in which your Account Statement page on Betfair.com contains at least one transaction. Transactions expire after three month. Transactions include depositing funds and placing a bet that is settled."

If you get any other error while trying to login then please contact us by using our feedback form!