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By andykar2
#21819
Hi

The live scores & time tabs are blank and seem to have stopped updating.

Log file attached
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Last edited by andykar2 on Mon Feb 17, 2020 10:12 pm, edited 1 time in total.
By JeffP
#21820
Yep same here.

17/02/2020 21:02:16: Error for URL: https://data.bfbotmanager.com/api/live_scores
17/02/2020 21:02:16: GetFootballLiveScoresRequest Exception: System.Exception: Error: InternalServerError End point: https://data.bfbotmanager.com/api/live_scores
at DataAPI.DataAPIClient.Invoke[T](String method, String requestType, IDictionary`2 args)
at DataAPI.DataAPIClient.getFootballLiveScores()
at Framework.Requests.GetFootballLiveScoresRequest.cuWyGu9rJRXpUmwPsGu(Object )
at Framework.Requests.GetFootballLiveScoresRequest.PerformRequest()
17/02/2020 21:02:16: RequestsController: RequestError = ERROR, RequestStatus = DONE, StartTime = 17/02/2020 21:02:16, EndTime = 17/02/2020 21:02:16
By J0pesh
#21961
This has been happening to me for a few days continuously now. I renewed my license and ever since putting the new licence code in i have been having difficulty.

I've rebooted my machine, restarted the software several times but no matter what I do the "GetFootballLiveScoresRequest" in the api reports shows 100% failure. And I get the following in the log:

Please help ASAP, this has been working perfectly for a month, and I have live strategies now which cannot run with this error, which is both costing me money and stopping me use the tool.

3/7/2020 6:58:54 AM: Start V3. 3.1.14.4
3/7/2020 6:59:27 AM: Refreshed session token!
3/7/2020 6:59:30 AM: Error for URL: https://data.bfbotmanager.com/api/historical_results
3/7/2020 6:59:31 AM: Auto reload markets: True
3/7/2020 6:59:31 AM: GetNewsRequest Exception: System.Exception: Error: Unauthorized End point: https://data.bfbotmanager.com/api/news
at DataAPI.DataAPIClient.Invoke[T](String method, String requestType, IDictionary`2 args)
at DataAPI.DataAPIClient.getNews()
at Framework.Requests.GetNewsRequest.XhjbYBQnyDSxYYmy2aT(Object )
at Framework.Requests.GetNewsRequest.PerformRequest()
3/7/2020 6:59:31 AM: RequestsController: RequestError = ERROR, RequestStatus = DONE, StartTime = 3/7/2020 6:59:30 AM, EndTime = 3/7/2020 6:59:31 AM
3/7/2020 7:00:10 AM: Error for URL: https://data.bfbotmanager.com/api/live_scores
3/7/2020 7:00:10 AM: GetFootballLiveScoresRequest Exception: System.Exception: Error: Unauthorized End point: https://data.bfbotmanager.com/api/live_scores
at DataAPI.DataAPIClient.Invoke[T](String method, String requestType, IDictionary`2 args)
at DataAPI.DataAPIClient.getFootballLiveScores()
at Framework.Requests.GetFootballLiveScoresRequest.yF2dWKtKhZt6Me8mN3A(Object )
at Framework.Requests.GetFootballLiveScoresRequest.PerformRequest()
3/7/2020 7:00:10 AM: RequestsController: RequestError = ERROR, RequestStatus = DONE, StartTime = 3/7/2020 7:00:10 AM, EndTime = 3/7/2020 7:00:10 AM
3/7/2020 7:00:40 AM: Error for URL: https://data.bfbotmanager.com/api/live_scores
3/7/2020 7:00:40 AM: GetFootballLiveScoresRequest Exception: System.Exception: Error: Unauthorized End point: https://data.bfbotmanager.com/api/live_scores
at DataAPI.DataAPIClient.Invoke[T](String method, String requestType, IDictionary`2 args)
at DataAPI.DataAPIClient.getFootballLiveScores()
at Framework.Requests.GetFootballLiveScoresRequest.yF2dWKtKhZt6Me8mN3A(Object )
at Framework.Requests.GetFootballLiveScoresRequest.PerformRequest()
3/7/2020 7:00:40 AM: RequestsController: RequestError = ERROR, RequestStatus = DONE, StartTime = 3/7/2020 7:00:40 AM, EndTime = 3/7/2020 7:00:40 AM
User avatar
By BfBotManager
#21962
Hi JOpesh,

At Help->Licenses form, enter your license key by using Copy & Paste, do not type it in manually. Then restart software.

Common mistake is that users enter license key manually and use small case letter, which prevents bot from getting live scores.

If you keep having problems then save screenshots of Help->Licenses form and open new support ticket at our help center and send it to us:
https://help.bfbotmanager.com/conversation/new