some markets stopped for no reason

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some markets stopped for no reason

Postby murdok » Thu Mar 14, 2019 8:05 pm

hei guys :)
I loaded the horse markets (win , placed ) in the bot I did the auto load and it was working well I left all the night to work and after a few hours the bot stopped putting bets
on some strategies when they should have continued any idea for what can be ?

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Re: some markets stopped for no reason

Postby BfBotManager » Thu Mar 14, 2019 8:07 pm

Hi murdok,

Please post screenshots of your loaded markets, strategy settings and of placed bets to check it.

Regards,
Rade

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Re: some markets stopped for no reason

Postby murdok » Thu Mar 14, 2019 8:29 pm

Image

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I think that's what you asked for... and thx for the reply

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Re: some markets stopped for no reason

Postby murdok » Thu Mar 14, 2019 8:45 pm

one more
Image

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Re: some markets stopped for no reason

Postby BfBotManager » Thu Mar 14, 2019 9:11 pm

Hi murdok,

Where exactly did the bot stop placing bets? Almost all your markets have placed bets. Please be more specific, thank you!

Regards,
Rade

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Re: some markets stopped for no reason

Postby murdok » Thu Mar 14, 2019 9:58 pm

Rade wrote:Hi murdok,

Where exactly did the bot stop placing bets? Almost all your markets have placed bets. Please be more specific, thank you!

Regards,
Rade


the bot stopped placing bets at that time as other strategies continued to place bets ,
the boot was set to do all the horse races and stopped after some time

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Re: some markets stopped for no reason

Postby BfBotManager » Thu Mar 14, 2019 10:10 pm

That bet is Matched and your rule Unsettled markets is preventing bot from placing new bets until that bet gets settled.

At your MARKETS screenshot I do not see that market, so please check and see if that market is there and if it is closed or not. Check its bets, see if they are settled or not.

Also please email us content of log file, you can open it by using Tools&settings->Log menu item. You can send log file via our help center:
https://help.bfbotmanager.com/conversation/new

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Re: some markets stopped for no reason

Postby murdok » Thu Mar 14, 2019 10:19 pm

I already know what happened. The race was abandoned. :oops: and the market did not advance any more

How can I prevent this from happening again?


Image

thx for help

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Re: some markets stopped for no reason

Postby BfBotManager » Fri Mar 15, 2019 12:01 am

Betfair should void that race and then bot should void bets in simulation mode.

But sometimes it takes several hours or few days for Betfair to decide what to do with the market, to void bets or wait for it to see if it will be run next day.

At Tools&settings->General settings->Bets tab you will find option to void bets if there is no result for X minutes/hours. Maybe you can consider using this option to void bets if there is no result for 2 hours?

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Re: some markets stopped for no reason

Postby murdok » Fri Mar 15, 2019 12:22 am

Rade wrote:Betfair should void that race and then bot should void bets in simulation mode.

But sometimes it takes several hours or few days for Betfair to decide what to do with the market, to void bets or wait for it to see if it will be run next day.

At Tools&settings->General settings->Bets tab you will find option to void bets if there is no result for X minutes/hours. Maybe you can consider using this option to void bets if there is no result for 2 hours?



yes it was a good idea but what appears to me it's just that ... the setting you say does not appear ?


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Re: some markets stopped for no reason

Postby BfBotManager » Fri Mar 15, 2019 1:22 am

Please check Results tab instead of Bets tab.

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Re: some markets stopped for no reason

Postby murdok » Fri Mar 15, 2019 10:07 am

Rade wrote:Please check Results tab instead of Bets tab.



done tank you

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